Exchange and Return

Renaissance Casa has defined an "Exchange and Return Policy" that aims to offer total satisfaction to its customers and a great online shopping experience.

The conditions for making an exchange or return are as follows:
1. Return due to withdrawal/regret;
2. Exchange or return due to manufacturing defect/defect.

    1. Return due to withdrawal

    If you need to make a return, carefully follow the instructions below.
    Return shipping due to withdrawal/regret is at our expense.
    The right to withdrawal is included in the Consumer Protection Code.

    Conditions for refunds due to withdrawal:

    • After receiving your order, you will have up to 7 calendar days to request a return to RC Customer Service;
    • The product must not show signs of use, washing or any modification;
    • The product must be intact, in its original packaging, with the label affixed to the item;
    • Every return must be accompanied by the invoice;
    • Products returned outside of the above conditions cannot be accepted and will be sent back to the customer without prior consultation.

    Requesting a refund due to withdrawal:
    Every return must be communicated to RC Customer Service using the contact form .

    Please send the following information:

    • Full name and CPF ;
    • Order number and date;
    • Name and value of the product to be returned;
    • Confirm contact phone number/email;
    • Reason for return.

    If you paid by bank slip, debit or deposit, send the details of the account that was debited (bank, branch, current account, account holder) so that we can make the refund.

    Refund:

    Credit card: the refund will be made by the card administrator and can occur in up to 2 subsequent invoices. This procedure is the responsibility of the card administrator used.

    Boleto, debit or deposit : the refund of amounts will only be made to the account where the order was debited , within a period of up to 10 (ten) business days after receipt of the return.

    The refund process will begin after we receive the returned product.

    Your return must be sent, securely packaged, to the following recipient:

    Renaissance House
    Rua João Eugênio de Lima, 241, Room 02
    Boa Viagem, Recife - PE
    CEP 51030-360

    If you have any questions, please contact our RC Customer Service .

    2. Exchange or Return due to Defect

    In the event of a manufacturing defect/defect, the customer may exchange or return the product. Postage costs for exchange or return due to defect will be borne by us. Please carefully follow the instructions below.

    Conditions for exchange or return due to defect :

    If the customer discovers a manufacturing defect/defect (and not due to misuse), they will have 90 days from the date of purchase to make a complaint. Outside this period, the guarantee will lose its effect.

  • The returned parts will be analyzed to verify the manufacturing defect/defect;
  • If the product is defective due to misuse, the refund will not be authorized and the product will be returned to the customer.

    • Examples of defects due to "misuse": signs of inappropriate/improper use of the product; signs of damage caused by an accident (resulting in seams, tears, holes, detachments...); natural wear and tear due to use; inadequate washing of the product.

    Requesting an exchange or return due to a defect:

    Any demand for exchange/return due to defect must be communicated to RC Customer Service using the contact form . 

    Please send the following information: 

    • Full name and CPF ;
    • Order number and date;
    • Name and value of the product to be returned;
    • Confirm contact phone number/email;
    • Reason for return, stating the problem and under what circumstances the product was used.

    If the exchange/return has been validated, the customer can choose between:

    • Exchange for replacement of the identical product (if available in stock);
    • Exchange for another equivalent product of the same price;
    • Exchange for a product of higher value (if you pay the difference);
    • Return of the product with a full refund of the amount paid.

    The exchange or return process will begin when we receive the product for evaluation. 

    Your return must be sent, securely packaged, to the following recipient:

    Renaissance House
    Rua João Eugênio de Lima, 241, Room 02
    Boa Viagem, Recife - PE
    CEP 51030-360

    At the moment, the Renaissance Casa online store only accepts exchanges due to manufacturing defects/defects. If you wish to return a product for any reason, please use the withdrawal process. The cost of return is borne by us.

    If there are any questions, please contact us.